Authenticity and Empathy are Our Roots

What it means to go the extra mile for your customers. By Laura Behrens Wu (Founder & CEO, Shippo) This is part three of a series from one of our How To Conference speakers. Laura Behrens Wu spoke on our panel How to Create Value with the Right Business...

How Live Chat Become a Gold Mine for #SeedStage Learning

Something can always be learned from a little experiment. And sometimes, that something is huge.  By Laura Behrens Wu (Founder & CEO, Shippo) This is part two of a series from one of our How To Conference speakers. Laura Behrens Wu spoke on our panel How to Create...

How Customer Service Drove One Startup's Business Model

For young companies, top-notch customer support creates the most value. By Laura Behrens Wu (Founder & CEO, Shippo) This is part of a series from one of our How To Conference speakers. Laura Behrens Wu spoke on our panel How to Create Value with the Right Business...