Getting Your Startup Team to Understand Your Customer
By Poornima Vijayashanker (Founder & CEO, BizeeBee) It's been 8 months since we launched our first product at BizeeBee. Since launching, my desire to please customers hasn’t stopped. The buzz bee and I spend nearly every week talking to customers on Twitter, Facebook, via email, or on the phone. I’m always asking for feedback on the product, improving how we react to bugs, and listening to their problems.
Why am I so obsessed with talking to customers? And why do I care about their business? Because no one on my team including myself has ever owned or managed a yoga studio!
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