How Small Teams Can Create a Thoughtful Company Culture

How Small Teams Can Create a Thoughtful Company Culture

How to hire the right people when your company and team values aren’t yet fully defined.  By Laura Behrens Wu (Founder & CEO, Shippo) This is part seven of a series from one of our How To Conference speakers. Laura Behrens Wu spoke on our panel How to Create...

Why Engineers Should Interact With Customers From Day One

Involving engineers in customer support is invaluable to solving problems fast. By Laura Behrens Wu (Founder & CEO, Shippo) This is part seven of a series from one of our How To Conference speakers. Laura Behrens Wu spoke on our panel How to Create Value with the...
Why it Doesn't Pay to Keep Your Customers Waiting

Why it Doesn't Pay to Keep Your Customers Waiting

The obvious and economical reasons to reduce your email turnaround time. By Laura Behrens Wu (Founder & CEO, Shippo) This is part five of a series from one of our How To Conference speakers. Laura Behrens Wu spoke on our panel How to Create Value with the...
You Can't Have Your Cake and Eat it Too

You Can't Have Your Cake and Eat it Too

Focus on what you do best: stick to your core value proposition.  By Laura Behrens Wu (Founder & CEO, Shippo) This is part four of a series from one of our How To Conference speakers. Laura Behrens Wu spoke on our panel How to Create Value with the Right Business...

Authenticity and Empathy are Our Roots

What it means to go the extra mile for your customers. By Laura Behrens Wu (Founder & CEO, Shippo) This is part three of a series from one of our How To Conference speakers. Laura Behrens Wu spoke on our panel How to Create Value with the Right Business...