Authenticity and Empathy are Our Roots

What it means to go the extra mile for your customers. By Laura Behrens Wu (Founder & CEO, Shippo) This is part three of a series from one of our How To Conference speakers. Laura Behrens Wu spoke on our panel How to Create Value with the Right Business...

How Live Chat Become a Gold Mine for #SeedStage Learning

Something can always be learned from a little experiment. And sometimes, that something is huge.  By Laura Behrens Wu (Founder & CEO, Shippo) This is part two of a series from one of our How To Conference speakers. Laura Behrens Wu spoke on our panel How to Create...

3 Steps to Turning an Angry Customer into a Raging Fan

You don’t need to be a Zen master to turn a complaint into a win for your company. Here’s what your employees should know about handling dissatisfied customers. By Vanessa Merit Nornberg (Founder, Metal Mafia) This story first appeared on Inc.com. A...
World Empowerment, Not World Domination

World Empowerment, Not World Domination

Stop trying to beat competitors and win customers and aim to maximize happiness and empowerment instead. By Danae Ringelman (Co-founder, Indiegogo) Here in the SF Bay Area tech startup scene, when some founders are asked their long-term goal, they jokingly answer...

6 Tips for Making the Transition From Online to In-Store

Moving from an online sales space to a bricks-and-mortar store is a big step but could be one worth taking to help your business grow. By Jean Rasbridge (Managing Director, E Cigarette Direct) It’s impossible to run a successful business in the current market without...