Why it Doesn't Pay to Keep Your Customers Waiting

Why it Doesn't Pay to Keep Your Customers Waiting

The obvious and economical reasons to reduce your email turnaround time. By Laura Behrens Wu (Founder & CEO, Shippo) This is part five of a series from one of our How To Conference speakers. Laura Behrens Wu spoke on our panel How to Create Value with the...
6 Ways to Build a Customer-Centered Brand and Why It Matters

6 Ways to Build a Customer-Centered Brand and Why It Matters

It might sound obvious, but your customers are your business – which is why building a brand around them is vital. By Masha Kubyshina (Managing Director, Yellow & Young Agency) Your product might have great and even unique features. Your price might be better than...